Privacy Policy

At TokKaTok ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.

By using TokKaTok, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our services.

1. Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Account Information: Name, email address, phone number, date of birth, and profile photo
• Identity Verification: Government-issued ID, passport, or other verification documents
• Payment Information: Credit card details, bank account information, and billing addresses
• Profile Information: Bio, preferences, languages spoken, and other profile details
• Communication Data: Messages between users, customer support interactions

Property Information

If you're a host, we collect information about your property:

• Property details, descriptions, and amenities
• Photos and videos of your property
• Location and address information
• Pricing and availability data
• House rules and policies

Automatically Collected Information

We automatically collect certain information when you use our services:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, search queries, booking history
• Location Data: GPS coordinates, Wi-Fi network information (with your permission)
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

2. How We Use Your Information

We use your information for the following purposes:

Service Provision

• Create and manage your account
• Process bookings and payments
• Facilitate communication between hosts and guests
• Provide customer support
• Enable property listings and searches

Safety and Security

• Verify user identity and prevent fraud
• Conduct background checks where permitted by law
• Monitor for suspicious activity and policy violations
• Protect our platform and users from harm

Improvement and Personalization

• Personalize your experience and recommendations
• Analyze usage patterns to improve our services
• Develop new features and functionality
• Conduct research and analytics

Legal and Compliance

• Comply with legal obligations and regulations
• Respond to legal requests and prevent illegal activities
• Enforce our Terms of Service and policies
• Resolve disputes and protect our rights

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Other Users

• Profile information visible to other users
• Booking details shared between hosts and guests
• Reviews and ratings you provide or receive

Service Providers

• Payment processors for transaction handling
• Background check providers for safety verification
• Customer support and communication tools
• Analytics and marketing service providers

Legal Requirements

• Law enforcement agencies when required by law
• Regulatory authorities for compliance purposes
• Courts and legal proceedings
• Tax authorities for reporting obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

Technical Safeguards

• Encryption of data in transit and at rest
• Secure servers and database protection
• Regular security assessments and updates
• Access controls and authentication systems

Organizational Measures

• Employee training on data protection
• Limited access to personal information
• Incident response procedures
• Regular compliance audits

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to improve our security measures.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how you use our services
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver relevant advertisements and promotions

Managing Cookies

You can control cookies through your browser settings, but disabling certain cookies may limit platform functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Download your data in a portable format
• Receive copies of your information

Correction and Updates

• Update your profile and account information
• Correct inaccurate personal data
• Complete incomplete information

Deletion and Restriction

• Request deletion of your account and data
• Restrict processing of your information
• Object to certain uses of your data

Communication Preferences

• Opt out of marketing communications
• Manage notification settings
• Control promotional emails

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and prevent fraud

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we need to retain it for legal or safety reasons.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place when transferring data internationally, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct
• Your explicit consent where required

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information immediately.

Users between 13 and 18 may only use our services with parental consent and supervision.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Notify you via email or platform notification
• Post the updated policy on our website
• Update the "Last Modified" date
• Provide a summary of significant changes

Your continued use of our services after the effective date constitutes acceptance of the updated policy.