Get in Touch
We're here to help with any questions about TokKaTok. Reach out to our friendly team anytime.
Send us a Message
Contact Information
Email Us
info@tokkatok.com
We typically respond within 24 hours
Call Us
+63 917 192 7848
Monday - Friday, 9:00 AM - 6:00 PM (PHT)
Office Address
Level 21, Park Triangle Corporate Plaza
North Tower, Bonifacio Global City
Taguig City, Philippines
Live Chat
Available 24/7 for urgent inquiries
Click the chat icon at the bottom right
Frequently Asked Questions
Quick answers to common questions. Can't find what you're looking for? Send us a message above.
How do I create a listing?
Simply sign up as a host, click "Create Listing" in your dashboard, and follow our step-by-step guide. You'll need photos, property details, and pricing information.
How do I make a booking?
Browse properties using our search filters, select your dates, and click "Book Now" or "Request to Book" depending on the property's booking settings.
What are the fees?
TokKaTok charges a small service fee to guests and a host service fee. All fees are clearly displayed before you confirm your booking or create a listing.
How do I cancel a booking?
You can cancel bookings from your dashboard. Refund amounts depend on the host's cancellation policy and how far in advance you cancel.
Is my payment secure?
Yes! We use industry-standard encryption and secure payment processing. Your payment information is never stored on our servers.
What if I have issues during my stay?
Contact us immediately through our 24/7 support system. We're here to help resolve any issues and ensure you have a great experience.